Chalbury Building Design Limited Privacy Policy

Name:             Chalbury Building Design Limited

Address:          F7A Lynch Lane Offices, Lynch Lane, Weymouth, Dorset, DT4 9DN

Telephone:     01305 269235

Email:              office@chalburybdltd.co.uk

The type of personal information we collect

We may collect the following information:

·         Name

·         Contact information, including email address and telephone number.

·         Demographic/locational information (i.e., address details/postcodes).

·         Online identifiers- (e.g., IP addresses, cookies and web beacons).

How we get the personal information and why we have it

Most of the personal information we process collects from various sources, including:

·         Direct contact via telephone, email, or website enquiries.

·         Clients and customers formally engaged in a contract with Chalbury Building Design Limited.

We also receive personal information indirectly from the following sources in the following scenarios:

·         Third parties- referring our services on your behalf.

We use the information that you have given us to:

·         Fulfil the terms of the contractual service agreed.

·         To communicate and provide customer support.

·         Ensure accurate record keeping.

·         Monitor and improve products and services.

·         Comply with our Professional Indemnity Insurance Policy and RICS Regulation.

·         Resolve complaints.

We may also need to share your data with the following groups of people for the following reasons:

·         Third-party professional advisors as required to fulfil the terms of a contract.

·         To assist all relevant authorities where criminal activity may be suspected.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

·         Your consent. You can remove consent at any time by contacting office@chalburybdltd.co.uk.

·         We have a contractual obligation.

·         We have a legal obligation.

·         We have a legitimate interest.

How we store your personal information

Your information is securely stored.

Chalbury Building Design Limited employs reasonable technical and organisational measures to prevent any loss, misuse, or alteration of the personal information you provide.

Unless longer data retention is subject to legal or regulatory obligations, we will retain your personal information only for as long as is necessary to discharge contractual obligations according to the purposes described in this Privacy Policy.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to processing your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation or you in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact; office@chalburybdltd.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can refer complaints to us at office@chalburybdltd.co.uk.

We register with the ICO under the Data Protection Register (Company Ref: ZB140563).

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk